Payments & Cancellations:
When you book a reservation for a Product through the Website, Sun Pyramids Tours collects your payment information and processes your payment as described below under “Payment Processing”. Sun Pyramids Tours accepts the following credit cards: Mastercard, Visa. There is no charge or service fee for processing credit or debit card payments. Full payment by credit or debit card is required to make a reservation. Payment will be listed as Sun Pyramids Tours on the credit or debit card statement.
No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized.
If you wish to cancel a reservation made via the Website, the supplier’s cancellation policy contained in the applicable product listing will apply to, and govern the terms of, your cancellation and any refunds. When canceling a booking, you will be notified via email or telephone of the total refund amount you will receive, if any.
The standard cancellation policy for suppliers is:
1. a 100% refund for cancellations made at least 24 hours in advance of the start date of the experience.
2. Cancellations made within 24 hours of the start date of the experience will receive no refund.
The value of the transaction may be subject to taxes, duties, foreign transaction, currency exchange or other fees. Your bank or credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on Sun Pyramids Tours.com and Sun Pyramids Tours-affiliated websites, and the final amount charged to your bank account or credit or debit card statement. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees. Please note for bookings made in Brazil, the tax IOF (Tax Upon Financial Operations, 6.38%) is not included in the final booking value and will be charged to the credit or debit card used to make the purchase.
- Refunds will be done only through the Original Mode of Payment
If No refund policy/cancellation policy, this must be very clearly communicated to Cardholders before the purchase decision is made, to prevent misunderstanding and disputes. Kindly add the following statement:
- In the event that transaction error has occurred while making the payment , a refund in most cases will be issued to the same credit card you used for the original purchase.
Delivery/Shipment Policy :
the following statements to be added on this section are as follows:
- (sunpyramidstours.com) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Egypt.
- Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
Under this agreement, the payment processing services for services purchased on this website are provided by Sun Pyramids Tours Limited on behalf of Sun Pyramids Tours Inc. or by Sun Pyramids Tours Inc. or by Sun Pyramids Tours Systems Pty, depending on the type of payment method used for the purchase of services.
In the event you choose to pay with a credit or debit card and the payment is processed via a European acquirer, these terms are an agreement between you and Sun Pyramids Tours Limited. For any other type of purchases, these terms are an agreement between you and Sun Pyramids Tours Inc. or Sun Pyramids Tours Systems Pty and services will be delivered by Sun Pyramids Tours Inc. or Sun Pyramids Tours Systems Pty directly.
Sun Pyramids Tours Vouchers:
You will receive a personalized Sun Pyramids Tours voucher (“Voucher”) for each tour, event or service booked. In order to access and print your Sun Pyramids Tours Voucher(s), you will be provided access to a secure webpage hosted by Sun Pyramids Tours that contains a link to your Sun Pyramids Tours Voucher(s).
You must provide the original, authentic Sun Pyramids Tours Voucher to the appropriate service provider in order to redeem your tour, ticket, or package. Your reservation cannot be honored or redeemed without presenting a valid Sun Pyramids Tours Voucher.
For security purposes, when redeeming your Sun Pyramids Tours Voucher you must present a valid Photo ID and sign the Sun Pyramids Tours Voucher. This is for identification purposes and helps us to prevent fraud.
In some cases Sun Pyramids Tours also requires that you present the credit or debit card used to purchase your tour or ticket at the time of redemption. This generally applies only to attraction and show tickets. This helps us to prevent credit-card misuse. You will be advised at checkout whether or not you must present the credit or debit card used for booking. In some cases Sun Pyramids Tours will waive this requirement, generally to facilitate gift purchases. However this requirement can only be waived by contacting Sun Pyramids Tours’s Customer Care team once your booking has been confirmed, and any changes or amendments will be made at Sun Pyramids Tours’s sole discretion.
If you make a purchase using a Sun Pyramids Tours gift certificate (“Gift Certificate”), Sun Pyramids Tours requires that you present the Gift Certificate used to purchase your tour, ticket or package at the time of redemption.
Please note that your Sun Pyramids Tours Voucher(s) can be confiscated – and immediately canceled without refund – if your signature and/or name do not match those shown on either your credit or debit card or Gift Certificate.
Passports, Visas & Insurance:
When you book international reservations with third-party suppliers using this Website, you are responsible for ensuring that you meet all foreign entry requirements and that your travel documents, including passports and visas, are in order.
For passport and visa requirements, please consult the relevant embassy or consulate for information. Because requirements may change at any time, be sure to check for up-to-date information before booking and departure. Sun Pyramids Tours accepts no liability for travelers who are refused entry onto a flight or into any country because of the traveler’s failure to carry the travel documents required by any airline, authority, or country, including countries the traveler may just be passing through en route to his or her destination.
As visa and health requirements are subject to change without notice, we recommend that you verify health and visa requirements with the appropriate consulate prior to departure. It is also your responsibility to consult your physician for current recommendations on inoculations before you travel internationally, and to ensure that you meet all health entry requirements and follow all medical guidance related to your trip.
We strongly recommend that you purchase a comprehensive travel insurance policy prior to departure to protect your Product purchase. If you cancel your trip or significantly alter travel dates, your travel insurance policy may reimburse the cost of cancellation fees and related expenses. Please review your travel insurance policy carefully for related terms and conditions.
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Sun Pyramids Tours urges passengers to investigate and review travel prohibitions, warnings, announcements and advisories issued by the United States Government and destination country governments prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac and www.customs.gov.
BY LISTING INFORMATION RELEVANT TO TRAVEL TO PARTICULAR INTERNATIONAL DESTINATIONS, SUN PYRAMIDS TOURS DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
- Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Egypt.
- Egypt is our country of domicile.
- Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
- If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
- The cardholder must retain a copy of transaction records and Merchant policies and rules.
- We accept payments online using Visa and MasterCard credit/debit card in EGP (or any other agreed currencies).
Copyright and Trade mark Notices:
All contents of this Website are: ©2015 Sun Pyramids Tours, Inc. In addition, the look and feel of this Website, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of Sun Pyramids Tours and may not be copied, imitated or used, in whole or in part, without the prior written permission of Sun Pyramids Tours.